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About BW SPA PARTS

We thank you for taking the time to inquire about our web site, BW Spa Parts, Llc is a whole lot more than just another online hot tub & spa parts retailer. We are a customer service and repair company passionate about our work. Here at BW Spa Parts, you are our #1 priority. For close to 20 years we have served the needs of thousands of satisfied customers, providing quality portable spa parts and service/repairs at affordable prices.  

 

We believe in honesty, integrity and quality. We began selling portable hot tub parts online in 2008 to help you repair your own hot tub providing quality parts at deep discounted pricing, along with some help from our technical support team. Our technical support team is available via phone or e-mail to help you purchase the correct part and we also try to offer some tips and tricks to make your installation as simple as possible. We do get busy so an e-mail allows us to help you more quickly because, we will never rush anyone off the phone (sometimes a single call may take a while). At BW Spa Parts, we view every customer as a customer for life. We are not interested in selling you a part leaving you needing more. Instead, we provide you top of the line, grade A technical support coupled with the safest shopping experience possible.    
 

With over three decades of combined experience in the hot tub industry we can help you, and even if we do not carry the part that you need, we will do our best to provide you the correct part number to assist you in your quest. We may not be the cheapest nor the most expensive, but once you "Try us. . . you'll be stuck". We list products in our web store slowly because we try to offer you most of the important information to help with your decision on selecting the correct part for your application. We do not believe in uploading a huge inventory with no descriptions just to make a sale.  

 

We do our best to make you happy wether you spend $5 (pair of O-ring Gaskets)or $500 (Gecko Control System).We just wanted to thank you again for reading this brief summary about us. We look forward to adding you to our list of happy customers, just check out our reviews for yourself.
 
How do we maintain this high level of customer service and satisfaction? First, we guarantee you’ll receive the highest quality hot tub parts and value for your money. Second, we ensure a customer friendly shopping experience environment, with an easy to browse selection and speedy check-out process. Third, we stand behind our products. Finally, we promise to ship your parts out to you as quickly as possible so that delivery times will exceed your expectations.

Still not convinced you should be shopping with BW Spa Parts? Beyond our customer service, selection, and value, we've also taken steps to ensure you’ll have the easiest and safest online experience possible with 256 bit SSL Encryption, Google Checkout & PayPal Express checkout with merchant processing
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Not to mention, we offer $4.00 shipping on most of our parts and orders over $150 Ship Free.

BW Spa Parts is first and foremost about YOU, the customer. We can’t wait to help you find exactly what you need, to help get your hot tub up and running again!


Thank you for shopping with us! The BW Spa Parts Team
 

5 s t a rs
mickey
I e-mailed a question on Sunday afternoon and had an answer on Sunday evening
Helpful. I e-mailed a question on Sunday afternoon and had an answer on Sunday evening. Unbelievable. Good prices. Fast and inexpensive shipping. Great company.
5 s t a rs
Janine Green
Originally trying to find the control panel for our older Sundance seemed almost impossible
Then I found the compatable part on your site and was very impressed with the price and quick delivery. We installed the part last night. Looking forward to using my hottub tonight. Would recommmend using BW Spa Part to anyone who is needing spa repairs.
5 s t a rs
John
Excellent service and part selection
I was not able to find the very hard to get part here in the Washington, DC area. Also visiting some very large and respected plumbing suppliers was so help. I saw several of what could have been the correct parton on their website. Just one short phone call, and I had the exact part number of what I needed.
I had been looking for months and the solution was so easy when you ask the correct question to the right person. Thanks.
5 s t a rs
Larry in Kentucky
Fast and efficient
Great job! Fast and efficient. This was a pleasure to do business with them. Exactly what I ordered, needed and expected. Will use you again, if need be, and will let friends know about your site.
5 s t a...
 
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