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Contact Us

Contact Us

Our toll-free phone number is always waiting for you with any questions you have or assistance that you may need either for your portable hot tub, online sales order, shipping or you just have something that you would like to say.           

Phone# (866) 966-9799 Mon - Fri (10am to 7pm est)

Customer Service

Technical Support

Shipping

Returns/Warranty

Your calls and e-mails are very important to us and we understand that when your hot tub is down, you are frustrated. If we miss your call, a hot tub specialist will get back to you within 24 hours. (During the winter months, we usually try to be a little faster because we don't want anything to freeze. We thank you in advance for allowing us this opportunity to exceed your hot tub and spa needs.

 

The past several days we have had many server issues. Your tracking number might not of gotton to you. We are working on it and fixing the problem. Rest assured your parts are Brand New, In Stock & Shipping Out to you. We are very sorry for any inconvenience that this may have caused you. Our phone lines have become overloaded due to these issues. So please e-mail us at techsuport@bwspaparts.com 

Sincerely,

BW Spa Parts Customer Support & Technical Specialists Team

 

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