Customer Service

We strive for Perfection to give each and every customer no matter how much or little you spend, new or returning, the Courtesy, Respect & Attention you deserve. Our friendly knowledgeable staff is available 5 days a week to answer your questions. You can reach us via e-mail or phone. We will answer all your questions in a timely manner. For information on when your order will ship, rates & frequently asked questions please click Shipping Policies

Hours of operation; Monday through Friday 9am-5pm EST (866) 966-9799 For faster response times please e-mail us.

Customer Service: customerservice@bwspaparts.com

Technical Support: techsupport@bwspaparts.com

Returns: returns@bwspaparts.com

IMPORTANT INFORMATION:
Any issues regarding returns and/or warranty must be in the form of an e-mail. For complete instuctions and policies please read Our Policies page. Any items that are sent back to an address other than which we would provide you, without prior authorization or RMA/RGA will not be accepted. We are not responsible for tracking any packages that do not have a an RMA/RGA and will consider your package lost. No merchandise credit will be given and you are still financially liable for the items.

To obtain the status of an order, enter the confirmation number and click Go!.