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Shipping & Returns

Shipping & Returns

Once an item is in processing it cannot be cancelled. By placing an order online or by phone you agree to the terms and conditions of this website and BW Spa Parts.

Returns Policy

You may return most new, unopened items within 14 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

  • All Returns must have an authorized RGA/RMA number, which will be issued after you've completed Docusign form
  • Item/items cannot have been installed and must be in original packaging
  • Item/items must have original booklets, paper work, warranty cards, owner's manual and or instruction manuals included
  • Item/items must be in original, salable condition without any damage, scratches or blemishes
  • Orders/items under $30.00 cannot be returned (not including shipping & handling)
  • Clearance item/items cannot be reurned
  • Shipping charges are not refundable (Actual shipping charges)
  • Handling fees are not refundable
  • Above Ground pool liner cannot be returned (please measure your pool before ordering)

No refunds or returns will be accepted on any electrical item/items. (Spa control systems, printed circuit boards, top side control panels, spa side control panels, audio receivers, transformers, chemical gemerators, clearance item/items, spa controls, etc...)

Please insure your returning merchandise. BW Spa Parts is not responsible for freight damage during transit.

All returning item/items should be properly packaged, insured & shipped by a traceable carrier (USPS, UPS, FedEx, etc..)


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Electrical conponents, Motors, Pumps and certain items are 60hz and cannot be used in all countries.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


BW Spa Parts will honor the manufacturer's warranty on the item/items it sells. If returning an item/items for a warranty evaluation, all shipping charges are the responsibility of the original pruchaser. Once the item/items has been received, it will be fully tested and evaluated to determine warranty status. (3-5 business days) If the item/items has been determined to be faulty due to incorrect installation, abuse, chemical damage or acts of nature, a bench chage may be charged of $45.00.

If and item/items are determined to be defective under the manufacturer's warranty evaluation, a replacement will be sent out(shipping charges are not covered).

All electrical item/items that cannot be returned will fall under the warranty process.

Cal Spas parts cannot be returned and only carry a 30 day warranty free of defects.

BW Spa Parts charges a 25% restocking fee on all returns processed.

If you have any questions, please email our customer support representatives at customerservice@bwspaparts.com

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