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Therm Products Warranty

HEATER & ELEMENT WARRANTY

Effective April 20, 2010

Therm Products warrants to the Purchaser, that the heater or element delivered hereunder will be free from defects in material & workmanship, and will be of the kind and quality described in the contract, when they leave our factory. If damaged in shipment, a claim should be filed promptly with the carrier. This warranty is exclusive, and in lieu of all other warranties, whether written, oral, or implied (including any warranty of merchantability or fitness of purpose.)

Therm Products warrants only the product as specified above, since we have no control over the applications of the heaters or devices in which they are installed.

Limitation of Liability: The Company assumes no special or consequential liability. Liability on any claim of any kind, including negligence, shall in no case exceed the price allowable of the heater or element supplied. It is the customer’s responsibility to determine by tests, calculations, or other means, the suitability of the heater for the application.

All Therm Products Heater Elements and Heater Assemblies are warranted against manufacturing defects, for a minimum period of 12 months from date of manufacture. Dry fire, corrosion due to water chemistry, physical abuse, and freeze damage are not covered. Any additional element warranty coverage is noted below.

Standard Elements & Heaters warranted against manufacturing defects from date of manufacture for 12 months.  Dry fire, physical abuse, and freeze damage are not covered.

Coated Elements & Heaters (“TE” & “EP”) warranted against manufacturing defects from date of manufacture for 18 months.  Dry fire, physical abuse, and freeze damage are not covered.

Titanium Elements & Heaters (Titanium Components Only) warranted against manufacturing defects from date of manufacture for 24 months with 60 months corrosion protection.  Dry fire, physical abuse, and freeze damage are not covered.

Any Therm Products heater or heating device claimed to be defective in material and/or workmanship when it leaves our factory, should be returned to the company with a Returned Goods Authorization number obtained from Therm Products directly. Freight costs incurred for product return, will be billed back to the customer if the products are found to be outside the warranty period, no failure found, or damaged by the customer.

Product failures occurring outside the United States, Mexico, and Canada, may require only written permission to return the product label only, to obtain credit. However, Therm Products reserves the right to request that units be returned at any time for evaluation, if the number of returns exceeds 2% of the units shipped. Therm Products requires that all units be returned for evaluation, corrective action, before returning to the label only program.

RETURNS:

All products returned for warranty evaluation, will require an RGA number before shipping. All RGA shipments must be sent prepaid without exception. Shipments arriving without an RGA, or sent freight collect, will not be accepted.  Any parts shipped to Therm Products and determined to not be covered under warranty (no fault found, corrosion due to water chemistry, past warranty date, abused, dry fired, etc,) will be returned at customers expense, or scrapped with 30 days of notification.

CREDITS:

All credits resulting from the return of defective materials, or final disposition on non-warranty returned goods, will be provided   within 30 days. At our option, Therm Products agrees to replace the defective item with a similar part, or issue monetary reimbursement in the amount paid for the item only. A copy of the credit statement will be mailed to customers accounting department, unless requested otherwise.

For additional information or questions concerning Therm Products Warranty Policy contact:

Therm Products, 439 South Stoddard Ave, San Bernardino, CA 92401866-888-3698

 

 
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